AFFORDABLE, SCALABLE & FLEXIBLE SOLUTIONS
Consumers are more informed, tech savvy, need answers at their fingertips & leave little room for error. Low price point of your product or service is no longer enough for customer retention. To sustain growth you need your customers to keep coming for more over the long run. Quality customer support is not a necessity, it is your competitive advantage. And we help you stand out in today’s crowded market place by delivering exceptional customer experiences for your brand.
We hire & train the top talent in customer support industry. We work as an extension of your core team, our reps take the time to learn about your brand culture, vision & products, so that we can emulate your core values. Our customer reps are so deep embedded in your process & brand that it often gets difficult to tell them apart from your internal teams. They can help us to do following tasks.
PHONE SUPPORT
24/7/365 or fixed hours of the day. Our reps have neutral english accent with excellent communication skills and bring years of contact center experience to the table.
EMAIL SUPPORT
Reduce your response time, handle all email issues & inquiries by experts who tackle all stages of process very diligently. Real time support to manage and effectively handle all customer questions via email.
CHAT SUPPORT
In app or web initiated, our agents are quick & follow your process, create interactive replies & solve problems. Promote, cross sell or upsell products & services and guide customers on next steps during their engagement.
HELP DESK
IT support reps who give software, hardware, mobile & BYOD support. Flexible tier 1,2, & 3 support solutions. With latest technology, training & support at their disposal, our agents are your next gen tech mavens.
SOCIAL MEDIA/ CONTENT MODERATION
Your customers are interacting with your brand & sharing experiences on blogs, social networks & community pages. we ensure your brands well being in the digital world and also support customers during their digital engagement with your brand.
TICKET HANDLING
It has proven to be very time efficient and a robust channel that streamlines processes. Our agents are well versed with zendesk, freshdesk & other ticket support software’s. Closing tickets or escalating high value tickets to internal teams, they follow the protocols and offer solutions that get the most positive outcome for your customers.